Support
We also support you remotely
If you have a question or a problem with a running ambihome system, we will be happy to help you. For quick and efficient help, please proceed as described here.
Support made easy!
So that we can help you quickly and specifically, please proceed as follows:
Step 2
Solution not found: If you have not found a suitable answer, please contact the responsible electrician or general contractor first
If you have not found a suitable answer, please contact the responsible electrician or general contractor first. general contractor. Wf the problem persists, please write to us gladly an e-mail to support@ambihome.com. The below information on the system name or contact details transmit you us please thereby. On weekdays answer we as quickly as possible. We are happy to arrange telephone appointments if required.
Please have this information ready:
System name (write in subject)
- From the switching actuator in the fuse box or alternatively control box abbreviation
- Z. E.g. (XZUI7.ambihome.net)
- Project number/name
- Developer or electrician name
Your contact details (add to email)
- Name
- Phone number
- Accessibility
- Shipping address
Please provide us with as detailed a description of the problemfor example “Roller shutter M2 no longer moves – neither via button S6 nor via the app. If you have several problems, please contact us individually list. Photos or videos also help us.
It is important for remote support that the control box be online. Please make sure that the VPN diode is permanently green. (https://faq.ambihome.com/docs/was-bedeutet-es-wenn-die-vpn-led-meiner-controlbox-blinkt)
Thank you for your help, we are here for you!